12HIGH were engaged by Michael Hill to help transition their online payments onto the Adyen platform and transition their eCommerce, Customer Service and warehouse teams over to Microsoft D365.

Carolyn explains how to embrace subscription models, increase customer loyalty and generate more predictable revenue.

Carolyn explains how to embrace subscription models, increase customer loyalty and generate more predictable revenue.

We road tested the latest retail innovations to see if the hype lived up to the customer experience.

Why 12HIGH are donating all partner commission fees to One Tree Planted.

In this five minute discussion with Which-50, Nathan discusses how Facebook Shop can change the eCommerce game for Australian retailers.

Carolyn explains how to embrace subscription models, increase customer loyalty and generate more predictable revenue.

We explore effective customer research methods, impactful experiences and physical vs digital spaces.

While in lockdown, Nathan caught up Kassi Cartia from Kartia Designs to discuss eCommerce 101 and how Australian small businesses can navigate COVID-19. 

How Brisbane Airport Corporation to build a six-figure eCommerce website in 16 days and for $400.

Here’s a few tips how tech partners can add real value to help retailers during COVID-19

Ata Gokyildirim shares his unique approach to tackling the multi-billion dollar problem that is fraud in retail. 

In this 90-minute online masterclass, learn what drives people to convert and get practical steps to activate these on your website right now.

Marketing experts, Kate Collinson and Craig Somerville join us to dissect the initial impacts of COVID-19.

We lead and deliver eCommerce projects for maximum ROI.

We work with you and your team to analyse results and evolve strategy in real-time.

We deliver a clear plan forward with prioritised actions, owners and timeframes.

We analyse your eCommerce experience to identify quick wins and strategic opportunities.

We are joined by CX expert Danny Phillips to help retain your most valuable customers.

The sudden world shift has changed the mindset of customers. And we need to respond quickly.

We list five points to check if you are at risk of becoming a boring retailer. Time to take control of your own destiny!

Yasmin Grigaliunas, CEO & Co-Founder of the World’s Biggest Garage Sale talks secondhand commerce.

Jeanswest wasn’t a victim of tough trading conditions or online competition. They were a victim of boring retail. Here’s why.

The lure of machine learning and artificial intelligence is tempting. But have we solved the basics?

We are joined by Jason Andrew, chartered accountant and corporate advisor.

Internet connected rosary beads. Cornflakes flavoured beer. Tie dyed Crocs. Need more ideas for Christmas?

Jason Anderson from Andzen shares his tips on where to start with email automation.

Successful retail is built on great partnerships. But they are not always as they first appear.

Josh Newport from Shopify Plus joins us to discuss the pros and cons of headless commerce.

What would happen if eCommerce was invented before bricks and mortar? Would we be having the same conversations?

Dave Dennings discusses how to discount season without giving away all of your margin.

We explore some strategic ways to offer discounts to clients without giving away all the margin.

Josh Newport from Shopify Plus shares the best growth metrics for your eCommerce growth.

We helped Stone & Wood with a clear strategic roadmap and action plan to grow their Direct To Drinker business.

Through a digital audit, Water3 uncovered a new approach to their digital marketing technology.

The final Digital Social for the year saw a sold out event! Thanks to everyone in Brisbane’s digital scene who joined us. A good night – and a few too many Great Barrier Beers – was enjoyed by all. 

It’s less than three months until Christmas! As a retailer, you’re excited at the prospect of your most lucrative season or full of dread as you face the unknown. This year there have been five major eCommerce shifts you need to know about to ensure success.

Last night, Shopify merchants, agencies and experts got together fto break the record for a #shopifymeetup. Read the latest on augmented reality, story telling and targeted social ads for eCommerce.

Looking for digital podcast inspiration? Here are ten amazing digital podcasts with an Australian flavour. These podcasts range from strategy to marketing to business to technology to entrepreneurship. Some aren’t pure digital podcasts but are driven by digital themes.

The June 2018 Digital Social was held at The Mill in Fortitude Valley and featured Myles Lawlor, Head of Technology at YouFoodz who shared with us how YouFoodz approach predictive modelling, selling in customer centricity and scaling a high growth business. See what it’s all about here…

Earlier this week, I was featured in the Which-50 cover story, ‘Change Is Hard. Here’s How To Build A Culture That Delivers Your Digital Transformation‘.

If action without strategy is wasted effort, strategy without action is self-destruction. Given the pace at which our customers, technology and competitors are changing; a failure to act quickly is our quickest path to irrelevance. And I don’t know any organisation who is aiming for irrelevance.

12HIGH actively transforms business strategy. Business strategy is too often passive. It is too rigid. It is too often theoretical. It is too often presumptuous. We believe business strategy is your greatest weapon. It shouldn’t be treated as a chore. But in order for strategy to be effective, we need to change how we approach it.

A solid digital transformation strategy is the first step to ensuring you have the foundations to refocus your people, resources and efforts in the right direction. So what are the key elements you need to get right in your strategy in order to get your digital transformation off to the best start?

I was recently humbled to be announced as one of Australia’s Top 50 People in eCommerce for the fourth year in a row. This year was extra special to come in at number six and alongside some of the most respected, capable and generous retail professionals such as Jane Cay, Angus McDonald, Sven Lindell, Wayne Baskin and Amanda Green. I have learnt lots from all of them.