All the latest eCommerce news and insights from 12HIGH.

Michael Hill eCommerce ERP and Payment Project Testimonial

12HIGH were engaged by Michael Hill to help transition their online payments onto the Adyen platform and transition their eCommerce, Customer Service and warehouse teams over to Microsoft D365.

How to turn a 4am idea into a million dollar business | #014

Carolyn explains how to embrace subscription models, increase customer loyalty and generate more predictable revenue.

The Future of Australian Fashion | #013

Carolyn explains how to embrace subscription models, increase customer loyalty and generate more predictable revenue.

We tested COVID innovations. Here’s what we learnt.

We road tested the latest retail innovations to see if the hype lived up to the customer experience.

No commission fees. Lots more trees.

Why 12HIGH are donating all partner commission fees to One Tree Planted.

What does Facebook Shop means for Australian retailers?

In this five minute discussion with Which-50, Nathan discusses how Facebook Shop can change the eCommerce game for Australian retailers.

How subscriptions can turbo charge eCommerce | #012

Carolyn explains how to embrace subscription models, increase customer loyalty and generate more predictable revenue.

How to know what customers really want | #011

We explore effective customer research methods, impactful experiences and physical vs digital spaces.

How small business can use eCommerce to survive COVID

While in lockdown, Nathan caught up Kassi Cartia from Kartia Designs to discuss eCommerce 101 and how Australian small businesses can navigate COVID-19. 

Rapid COVID response: 6-figure eCommerce in 16 days | #010

How Brisbane Airport Corporation to build a six-figure eCommerce website in 16 days and for $400.

What retailers really want from tech partners

Here’s a few tips how tech partners can add real value to help retailers during COVID-19

eCommerce Fraud | #009

Ata Gokyildirim shares his unique approach to tackling the multi-billion dollar problem that is fraud in retail. 

eCommerce Masterclass: April 2020

In this 90-minute online masterclass, learn what drives people to convert and get practical steps to activate these on your website right now.

COVID-19: Australian eCommerce Impact | #008

Marketing experts, Kate Collinson and Craig Somerville join us to dissect the initial impacts of COVID-19.

Project Delivery

We lead and deliver eCommerce projects for maximum ROI.

eCommerce Coaching

We work with you and your team to analyse results and evolve strategy in real-time.

90 Day Growth Plan

We deliver a clear plan forward with prioritised actions, owners and timeframes.

eCommerce Experience Audit

We analyse your eCommerce experience to identify quick wins and strategic opportunities.

The Customer Experience Bucket List | #007

We are joined by CX expert Danny Phillips to help retain your most valuable customers.

Retail in the time of coronavirus

The sudden world shift has changed the mindset of customers. And we need to respond quickly.

How NOT to be a boring retailer

We list five points to check if you are at risk of becoming a boring retailer. Time to take control of your own destiny!

Secondhand Commerce | #006

Yasmin Grigaliunas, CEO & Co-Founder of the World’s Biggest Garage Sale talks secondhand commerce.

Online competition didn’t kill Jeanswest. Boring retail did.

Jeanswest wasn’t a victim of tough trading conditions or online competition. They were a victim of boring retail. Here’s why.

The forgotten metrics of retail

The lure of machine learning and artificial intelligence is tempting. But have we solved the basics?

eCommerce Accounting | #005

We are joined by Jason Andrew, chartered accountant and corporate advisor.

Last-minute Christmas gift ideas from innovative retailers

Internet connected rosary beads. Cornflakes flavoured beer. Tie dyed Crocs. Need more ideas for Christmas?

Email Automation | #004

Jason Anderson from Andzen shares his tips on where to start with email automation.

Wolves in sheep’s clothing? The future of retail partnerships

Successful retail is built on great partnerships. But they are not always as they first appear.

Headless Commerce | #003

Josh Newport from Shopify Plus joins us to discuss the pros and cons of headless commerce.

There’s no longer a retail status quo

What would happen if eCommerce was invented before bricks and mortar? Would we be having the same conversations?

Smart Discounting | #002

Dave Dennings discusses how to discount season without giving away all of your margin.

How to offer Black Friday discounts without killing your business

We explore some strategic ways to offer discounts to clients without giving away all the margin.

Metrics that Matter | #001

Josh Newport from Shopify Plus shares the best growth metrics for your eCommerce growth.

Stone & Wood eCommerce Strategy Case Study

We helped Stone & Wood with a clear strategic roadmap and action plan to grow their Direct To Drinker business.

Water 3 Digital Audit Case Study

Through a digital audit, Water3 uncovered a new approach to their digital marketing technology.

The Digital Social: November 2018

The final Digital Social for the year saw a sold out event! Thanks to everyone in Brisbane’s digital scene who joined us. A good night – and a few too many Great Barrier Beers – was enjoyed by all. 

5 ways eCommerce has changed this Christmas. Are you ready?

It’s less than three months until Christmas! As a retailer, you’re excited at the prospect of your most lucrative season or full of dread as you face the unknown. This year there have been five major eCommerce shifts you need to know about to ensure success.

Shopify Meetup highlights: Augmented reality, story telling & Facebook for eCommerce

Last night, Shopify merchants, agencies and experts got together fto break the record for a #shopifymeetup. Read the latest on augmented reality, story telling and targeted social ads for eCommerce.

10 Bloody Good Australian Digital Podcasts

Looking for digital podcast inspiration? Here are ten amazing digital podcasts with an Australian flavour. These podcasts range from strategy to marketing to business to technology to entrepreneurship. Some aren’t pure digital podcasts but are driven by digital themes.

The Digital Social: June 2018

The June 2018 Digital Social was held at The Mill in Fortitude Valley and featured Myles Lawlor, Head of Technology at YouFoodz who shared with us how YouFoodz approach predictive modelling, selling in customer centricity and scaling a high growth business. See what it’s all about here…

Practical tips to changing culture as part of your digital transformation

Earlier this week, I was featured in the Which-50 cover story, ‘Change Is Hard. Here’s How To Build A Culture That Delivers Your Digital Transformation‘.

12HIGH Takes Off

If action without strategy is wasted effort, strategy without action is self-destruction. Given the pace at which our customers, technology and competitors are changing; a failure to act quickly is our quickest path to irrelevance. And I don’t know any organisation who is aiming for irrelevance.

12HIGH’s approach to transforming business strategy

12HIGH actively transforms business strategy. Business strategy is too often passive. It is too rigid. It is too often theoretical. It is too often presumptuous. We believe business strategy is your greatest weapon. It shouldn’t be treated as a chore. But in order for strategy to be effective, we need to change how we approach it.

5 critical elements to ensure a successful digital transformation strategy

A solid digital transformation strategy is the first step to ensuring you have the foundations to refocus your people, resources and efforts in the right direction. So what are the key elements you need to get right in your strategy in order to get your digital transformation off to the best start?

Nathan Bush ranked in Australia’s Top 50 People in eCommerce

I was recently humbled to be announced as one of Australia’s Top 50 People in eCommerce for the fourth year in a row. This year was extra special to come in at number six and alongside some of the most respected, capable and generous retail professionals such as Jane Cay, Angus McDonald, Sven Lindell, Wayne Baskin and Amanda Green. I have learnt lots from all of them.