12HIGH’s Experience Audit is the perfect starting point for organisations looking to get an independent view of their online performance measured against competitors and Australian benchmarks. The output is opportunities and quick wins that can be implemented immediately.
- Maximise conversion drivers such as checkout, payment and site speed
- Optimise your user experience is for engagement and sales
- Ensure that your brand presence, content and tone of voice captivates your audience
- Measure the effectiveness of online marketing, search and customer acquisition
- Showcase and merchandise your products effectively throughout the experience
- Test your customer service features and response effectiveness
- Guarantee that the basics of eCommerce performance, data & security are met
- PLUS we have some surprise tests which will uncover new insights for your business!
1. Benchmarked experience score against your competitors and the Australian market
2. List of quick wins which you can implement immediately
3. Larger opportunities identified to grow your eCommerce business